Terms and Conditions

These terms and conditions apply to the purchase of goods available through this website (www.castlecourtquilter.co.uk) by you, the customer. By accessing this site, other than to read these terms,  www.castlecourtquilter.com you are agreeing to comply with these terms of use which may be updated by us from time to time. If you wish to contact us please email us using our ‘contact us page’. Should you disagree with the terms. Do not use this site.

Ordering

When an order is received you will be sent a confirmatory email indicating that we have received your order. This does not form a contract between us until we confirm that your order has been sent. The confirmation email will indicate the items ordered. Please contact us immediately should there be a discrepancy.

Please note that fabric is sold per quarter metre. i.e. qty 4 of a particular fabric represents 1 Metre Length. If you order more than qty 1, the fabric will be sent as a continuous piece. Qty 2 will be sent as 1/2 metre length.

Pricing and payment

To place an order, you must be over the age of eighteen and be in possession of a valid credit/debit card or Paypal account issued in your name

We acknowledge that errors may, on rare occasions, occur on the pricing of our products. We will amend such errors as soon as they are discovered and inform you immediately for your decision on whether to proceed. If we are unable to contact you within 10 days we will consider the order cancelled and provide a full refund.

This site is NOT VAT registered and therefore we do not currently include VAT in our prices.

Delivery

We aim to send all orders within 1-2 working days unless items are out of stock. In which case you will be informed of a revised delivery date. Please contact by email or telephone for orders outside the UK.

All items will be sent by Royal Mail First Class at the following rates:

Returns and Refunds

You have the right to 14 days during which you can return the product. Should you wish to do so, please make sure that you have checked the item for any signs of cutting or processing as this will nullify your right to return and be deemed as you having accepted to item.

Delivery costs are the responsibility of the customer, unless the item is faulty. In which case we will issue a full refund.  Please make sure that the item is adequately packaged otherwise we will charge for any damage incurred in return delivery.

Liability

We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. You should be aware that you use the website and its content at your own risk.

We only supply goods for domestic and private use. We make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

Privacy and Security

In order for us to process your order and to provide the best level of service, it is necessary for us to collect and store a certain amount of personal information, this includes your name and address, email and telephone contact details.

We will never collect sensitive information about you without your consent and we never pass on this information. We do not sell or give information to 3rd parties, the only communications you will receive from us will relate directly to your orders.

All purchasing transactions are carried out using direct secure communication between you and either your bank or with PayPal. We do not store financial information, other than price paid, or interact in this process whatsoever.

Intellectual Property

The owner of all intellectual property contained on this site is the property of ‘Castle Court Quilter’ with the exception of goods manufactured by others for sale on this site.

Any reproduction of this website in part, or all, of its contents is prohibited. We accept that on rare occasions errors may occur but will correct any errors as soon as they are notified.

We have made every effort to provide photographs of material etc as close to the actual colour as possible but it must be acknowledged that this can be affected by PC display settings and the condition is which they are viewed. We therefore take no responsibility for an incorrect purchase on the basis of colour representation but will exchange the item should a problem occur. See Returns and Refunds above.

Governing Law

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.